{"id":5792,"date":"2026-03-16T08:32:33","date_gmt":"2026-03-16T08:32:33","guid":{"rendered":"https:\/\/kokoskohle.ch\/terms-and-conditions\/"},"modified":"2026-04-01T13:52:46","modified_gmt":"2026-04-01T13:52:46","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/kokoskohle.ch\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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General Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Scope of Application<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe following General Terms and Conditions (GTC) apply to the use of the website Kokoskohle.ch and to business relationships between Kokoskohle.ch and its customers in the version valid at the time the website is accessed or when goods are ordered. The offer is exclusively directed at customers residing in Switzerland.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2. Prices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAll prices are stated in Swiss Francs (CHF). Unless otherwise stated, prices include statutory value-added tax. Shipping costs are shown separately during the ordering process. Price changes and errors are reserved.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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3. Contract Formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The presentation of products on the website does not constitute a legally binding offer, but rather a non-binding invitation to order. By placing an order, the customer makes a binding offer to conclude a purchase contract. The contract is formed as soon as Kokoskohle.ch (Sena Solutions GmbH) sends an order confirmation by email or the goods are shipped.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Payment Options<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The customer has access to the payment options indicated during the ordering process. Kokoskohle.ch (Sena Solutions GmbH) reserves the right to exclude individual payment methods or require advance payment.<\/p>

Deduction of credit card fees for refunds:
If a customer cancels an order, Kokoskohle.ch (Sena Solutions GmbH) reserves the right to deduct actual credit card fees incurred from the refund amount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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5. Delivery, Inspection Obligation, and Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tDelivery is made by post or courier service to the address provided by the customer. The customer is obligated to inspect the delivered goods immediately upon receipt and to report any defects without delay in writing to info@kokoskohle.ch. Returns are made at the customer’s expense and risk.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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6. Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tKokoskohle.ch (Sena Solutions GmbH) strives to deliver products in perfect quality. Statutory warranty rights under Swiss law apply.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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7.1 Use of Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe coconut charcoal offered by Kokoskohle.ch (Sena Solutions GmbH) is exclusively intended for use as grilling or burning material. The customer is obligated to use the products only in accordance with standard safety regulations for charcoal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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7.2 Natural Product<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tCoconut charcoal is a natural product. Variations in shape, size, color, or burning behavior may occur and do not constitute a defect.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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7.3 Natural Product and Use for Grilling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The use of coconut charcoal is at the customer’s own responsibility. Kokoskohle.ch (Sena Solutions GmbH) assumes no liability for damage to grills, food, or other items resulting from improper use of the products. The customer is obligated to observe standard safety and usage instructions when handling charcoal and to comply with applicable fire safety regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8. Liability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tKokoskohle.ch (Sena Solutions GmbH) excludes liability for slight negligence to the extent permitted by law. Mandatory statutory liability, particularly in cases of gross negligence or intent, remains reserved.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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9. Data Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tPersonal data is processed in accordance with applicable data protection laws. Further\ninformation can be found in the website’s privacy policy.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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10. Applicable Law<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Swiss law applies exclusively. The place of jurisdiction is the registered office of Sena Solutions GmbH, to the extent legally permissible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Kokoskohle.ch \u2013 Sena Solutions GmbH
Email: info@kokoskohle.ch<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General Terms and Conditions 1. Scope of Application The following General Terms and Conditions (GTC) apply to the use of the website Kokoskohle.ch and to business relationships between Kokoskohle.ch and its customers in the version valid at the time the website is accessed or when goods are ordered. The offer is exclusively directed at customers […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5792","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms and Conditions - Kokoskohle kaufen<\/title>\n<meta name=\"description\" content=\"Read our terms and conditions for clear information on ordering, delivery, payment and returns. 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